Full-Time NetCredit Customer Service Representative

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote; however, candidates must reside in the state of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming.

About the role: Enova operates various consumer lending brands, each tailored to specific offerings and customer needs. As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand. Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers.

Responsibilities:

• Answer inbound calls from customers to answer and service any questions they may have
• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account-related tasks to ensure a positive customer experience
• Communicate clearly and professionally with all customers, co-workers, supervisors, and management
• Maintain accurate, up-to-date information for customer accounts

Requirements:

• At least one year of call center experience
• Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems
• Independent problem-solving capabilities
• Strong multitasking abilities to handle multiple priorities and adapt to changing situations
• Skill in de-escalating complex customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting

Compensation: The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in company benefits, described in more detail here.

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