Full-Time Onboarding Consultant - Arabic Speaking

We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the UK.

As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation.

You will educate our new and existing customer base through compelling and interactive training sessions.

You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product.

Responsibilities:

1. Guide customers through a seamless implementation, including change management, implementation, integrations, training, usage, and adoption.
2. Respond to customer queries in a timely manner with empathy and optimism.
3. Educate customers for immediate success through expert presentation skills for both online and in-person training.
4. Solve technical problems by learning our products and integrations quickly and thoroughly.
5. Collect and act on feedback from customers and peers.
6. Understand and act on success metrics, monitoring project plans and timelines.
7. Develop outstanding training materials aligning with brand design guidelines.
8. Collaborate with other teams (Sales, Renewals, Support, and Product).

Qualifications:

• Bachelor’s degree or equivalent professional experience required.
• Minimum of 3 years of experience onboarding customers at a SaaS company.
• 100% fluent in both English and Arabic.

Skills & Attributes:

• Proven ability to distill complex ideas into clear messaging for diverse audiences.
• Strong customer empathy.
• Excellent organizational and project management skills.
• Tech-savvy.
• Self-starter with ability to work independently.
• Enthusiastic and engaging.
• Flexible to work with global clients across multiple time zones.

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