Full-Time Onboarding Consultant (Mexico Remote)
Jobs For Humanity is hiring a remote Full-Time Onboarding Consultant (Mexico Remote). The career level for this job opening is Experienced and is accepting Mexico City, Mexico based applicants remotely. Read complete job description before applying.
Jobs For Humanity
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Company DescriptionWe are a global education technology company. We partner with academic institutions to promote integrity in assessment and learning outcomes.
Job DescriptionWe are looking for a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in Mexico. You will engage and inspire new and existing customers throughout the Americas region.
Responsibilities
- Guide customers through a seamless implementation
- Educate customers for immediate success
- Solve technical problems
- Collect and act on feedback
- Understand and act on success metrics
- Develop outstanding training materials
- Work as 'One Team'
Qualifications
- Education: Bachelor's degree or equivalent professional experience. Graduate degree is highly valued.
- Experience: Minimum of 3 years of experience onboarding customers at a SaaS company.
- Language Proficiency: 100% fluent in both English and Spanish.
- Skills: Proven ability to communicate complex ideas effectively, strong customer empathy, excellent organizational and project management skills, tech-savvy, and ability to work independently and in ambiguous situations.