Full-Time Onboarding Consultant (Philippines Remote)

We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the Philippines to engage and inspire new and existing customers throughout the AMERICAS region.

Responsibilities:

• Guide customers through a seamless implementation, including change management, implementation, integrations, training, usage, and adoption.
• Respond to customer queries with empathy and optimism.
• Review new customer contracts and ensure all relevant information is documented.
• Educate customers for immediate success through compelling and interactive training sessions.
• Solve technical problems and identify issues to mitigate risks.
• Collect and act on customer feedback.
• Understand and act on success metrics and monitor project plans.
• Develop outstanding training materials aligned with customer needs.
• Collaborate with other teams, including Sales, Renewals, Support, and Product.

Qualifications:

• Bachelor’s degree or equivalent professional experience required; graduate degree is highly valued.
• Minimum of 3 years of experience onboarding customers at a SaaS company or related field.
• Excellent written and verbal communication skills in English; fluency in Spanish highly regarded.
• Availability to work during US Central Time.

Skills & Attributes:

• Proven ability to distill complex ideas into clear messaging.
• Strong customer empathy and ability to connect with clients.
• Excellent organizational and project management skills.
• Tech-savvy with ability to learn new software quickly.
• Self-starter with ability to work independently.

What is the last date for applying to the job?

Which countries are accepted for this remote job?