Full-Time Onboarding Consultant (Turkey Remote)

We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in Turkey, to engage and inspire new and existing customers throughout the EMEA region.

As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation.

Responsibilities:

• Guide customers through a seamless implementation – You will own the onboarding process end-to-end for all assigned customers, including change management, implementation, integrations, training, usage, and adoption.
• Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery.
• Solve technical problems – You will learn our products and integrations quickly and thoroughly, applying your technical knowledge to suggest solutions, propose workarounds, or escalate relevant details to our Support team.
• Collect and act on feedback – You will actively seek feedback on your training delivery from customers and peers to identify improvements.
• Understand and act on success metrics – You will help develop and track key success metrics in relation to onboarding, adoption, and retention.
• Develop outstanding training materials – You are always searching for better ways to do things.
• Work as ‘One Team’ – You can engage and collaborate with ease in all stages of the customer journey.

Requirements:

• Education: Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued.
• Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology.
• Language Proficiency: 100% fluent in both English and Turkish.

Skills & Attributes:

• Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences with varying levels of technical expertise.
• Strong customer empathy, with the ability to connect with and engage clients effectively.
• Excellent organizational and project management skills for managing multiple priorities, long-term collaborative projects, and cross-functional partnerships with competing agendas.
• Tech-savvy, with the ability to quickly learn new software and train others effectively.
• Self-starter with the ability to work independently and in nuanced, ambiguous situations.

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