Full-Time Onboarding Specialist

About Panoptyc: Panoptyc uses AI and manual review to detect theft at over 15,000 markets in the US. We support Fortune 500 companies and SMBs.

The Opportunity: We seek a dedicated Onboarding Specialist to support new client and location integrations. This role ensures high client satisfaction and operational excellence.

Key Responsibilities:

1. Manage the end-to-end onboarding process for new clients and locations.
2. Serve as the primary point of contact for clients.
3. Coordinate with Fulfillment and Operations teams to resolve issues.
4. Ensure all onboarding steps are completed accurately.
5. Maintain detailed records of client onboarding progress.
6. Implement quality control measures for accuracy and consistency.
7. Identify and escalate any roadblocks or inefficiencies.
8. Collect and relay client feedback to improve processes.
9. Stay informed on best practices and industry trends.

Qualifications:

• Bachelor's degree (or equivalent experience).
• Experience in onboarding, customer success, or operations.
• Strong organizational skills, attention to detail.
• Excellent communication skills.
• Proficiency in Google Suite, CRM systems, and project management tools.
• Problem-solving mindset.
• Ability to manage multiple tasks simultaneously.

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