Full-Time Onboarding Specialist

Join our Fitness & Wellbeing vertical as an Onboarding Specialist to make a real impact every day. Reporting into the Senior Director of Onboarding and Implementation, your role will be integral to introducing customers to Xplor Growth (formerly Brandbot) and future products in the Growth and Operations suites. You will work closely with small local businesses to some of the largest fitness brands globally. You'll be the first point of contact for new customers on Xplor Growth, understanding their operations and strategic needs, and ensuring their success from day one. You’ll also be responsible for configuring their accounts, conducting basic setups, and training. The Onboarding team collaborates across multiple divisions—Customer Success, Strategy, and Support—making teamwork a key part of this role.

• Deliver top-tier services in the boutique fitness industry to drive customer satisfaction, product adoption, and retention.
• Support the development of a high-touch product by automating marketing consulting at scale.
• Efficiently implement services with accountability and a customer-first mindset.
• Follow clear delivery procedures for Xplor Growth customers.
• Combine SaaS expertise with consulting knowledge to address client needs.
• Ensure consistent, efficient work while maintaining high-quality customer service in a remote, fast-paced environment.
• Program automated email campaigns, including setting up merge tags and creating campaign segments.
• Set up customer waiver templates and program automated communications.
• Create brand-specific landing pages and forms.
• Project manage the onboarding process for multiple clients at once.

• The average base salary pay range for this position is $60,000 to $65,000
• May be considered for a discretionary bonus

What would make me a good candidate? We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Experience with marketing automation strategy and execution.
• A passion for helping customers and a customer-first mindset.
• Extensive experience with service deliverables, ideally within Xplor Technologies or similar platforms.
• Expertise in implementing strategic visions and best practices.
• Strong verbal and written communication skills with excellent client-facing abilities.
• High ethical standards, empathy, humility, and strong listening skills.
• Passion for fitness, health, and wellness, and alignment with Xplor’s vision.
• A keen understanding of the latest digital marketing trends and tactics.
• May be eligible for a discretionary bonus

Desired Qualifications:

• Bachelor’s Degree or equivalent work experience.
• 2+ years of experience in marketing automation.
• 2+ years of experience in the fitness industry (or related).
• 2+ years of experience in Consulting, Professional Services, or a related function.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our four core values that guide us from how we hire and recognize our team members to how we interact with our customers day to day:

• Make life simple
• Build for people
• Move with purpose
• Create lasting communities

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

Some of our perks and benefits are:

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

What is the last date for applying to the job?

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