Full-Time Operations Associate

• User Support: Responding to support tickets on Zendesk, while collecting user feedback to help improve the platform
• Mediation: Addressing advanced support tickets by helping to resolve disputes between artists and clients
• Moderation: Engaging in on-site content moderation for scams, AI, tracing, etc.; includes reviewing user-submitted reports
• Artist Verifications: Reviewing artist verification applications to promote qualified artists
• Weekly Applications: Assess applications to onboard new artists onto the platform

• 1+ year of experience in customer support or a similar customer-facing role
• Strong conflict resolution skills and the ability to practice objective empathy
• Excellent written and verbal communication skills
• The ability to distinguish between AI and human-made art
• An eye for digital art / content
• Comfortable with high volumes of repetitive tasks
• Proactive self-starter who can excel working independently and as part of a hybrid team
• Ready to hit the ground running and make an impact in your first week

• Willingness to work on one of two weekend days
• Enjoy watching anime / VTubers / streamers / internet culture
• Artist background and experience offering commission services
• Prefer Discord over Slack
• Previous experience working in a startup environment
• Proficient in multiple languages

• Competitive salary + benefits
• Equity in an early high-growth startup
• Remote-first position with significant flexibility and autonomy
• 100% optional comfy office in downtown Toronto
• Regular team hangouts (online + IRL mostly in Toronto)
• No BS culture: speak freely, minimal meetings, trust and transparency

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