Full-Time Operations Coordinator - Salesforce

We are looking for an Operations Coordinator to join our Operations team with an initial focus supporting the transition to a Salesforce platform.

This is a cross-functional role requiring a proactive mindset and a desire to support our locations' success.

Responsibilities:

• Build and lead a community of "Salesforce Champions" for feature understanding, best practices, and collaboration with Sales Force Core team.
• Act as a point person for business users in Salesforce adoption (enhancements and changes).
• Support the Operations Salesforce Trainer with timelines, presentations, calendar invites, and CCO/Franchise rollout content preparation.
• Handle administrative and calendar tasks for Operations and Technology teams.
• Support corporate-owned and franchise locations with questions and issue documentation.
• Ensure ongoing releases have adequate training and scheduled office hours.
• Create reports to validate user requests and enhancements.
• Provide drop-in support to business users during Salesforce office hours.
• Manage new duties, balancing corporate priorities and long-term success.

Requirements:

• 1-3 years' experience in operations support and/or Salesforce support.
• Experience with Salesforce CRM system, DASH, and CAD (a plus).
• Strong critical thinking, problem-solving, time management, and organizational skills; ability to work under pressure.
• Excellent time and project management abilities.
• Previous experience with California Closets business/operating practices (a plus).
• Natural problem-solver with a desire to learn about CRMs, ideally with Salesforce experience.
• Proficiency with Excel and some database understanding.

What is the last date for applying to the job?

Which countries are accepted for this remote job?