Full-Time Operations Manager

Datavant is a data platform company leading in health data exchange. We empower every healthcare decision with the right data at the right time. Our platform, powered by a vast U.S. health data network, ensures secure, accessible, and usable data for better health decisions. We partner with top life sciences companies and government agencies.

This key leadership role supports and delivers global strategic plans for client partnerships. It directs, leads, and manages staff.

Responsibilities:

• Oversee regional staff and daily operations, standardizing across teams.
• Proactively escalate customer issues/concerns/problems.
• Understand and utilize financial metrics (revenue, labor, productivity).
• Master workflow and company technology at assigned locations.
• Understand and train staff on new product lines.
• Recruit, hire, train, and evaluate staff.
• Focus on customer satisfaction through service excellence and Quality Improvement.
• Meet deadlines and respond promptly to inquiries.
• Administer bi-weekly payroll.
• Conduct accurate and timely performance reviews and appraisals.
• Troubleshoot equipment issues.
• Adhere to Code of Conduct and confidentiality policies.
• Meet with Directors, Administrators, or COO's for resolving issues and complaints.
• Provide quality service for 100% member retention and quarterly member consults.
• Conduct monthly and quarterly business reviews with customers.
• Maintain monthly staff meetings and daily huddles.
• Assist the Director of Operations with daily responsibilities.
• Perform other duties as assigned.

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