Full-Time Operations Representative

• You are a self-motivated, resourceful team player.
• You are highly empathetic and love resolving issues quickly, politely, and professionally.
• You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise.
• You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift.
• Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.

• The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position.
• In this role, you will be working as a Launch Representative at least 3 weekends per month and spending the remaining time working as a part of the Operations team to assist our customers and venues.
• You will be supporting various initiatives across Operations research, data entry and analysis, venue success, bar crawls, and ticketing support as business needs arise.
• This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person!

• Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally
• Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
• Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
• Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
• Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
• Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

• This is a remote-first position with an atypical schedule, weekend work is required
• Schedule will involve evening hours
• Travel will be required up to 75% of the time
• Role is remote, but must be located in or near a major city including: Pittsburgh, Washington, D.C., Detroit, Denver, Phoenix, Reno, Seattle.

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