Full-Time Partner Success Manager

As a Partner Success Manager, you will be the primary point of contact for our customers, ensuring they achieve maximum value from our platform. You’ll collaborate with clients to understand their goals, provide tailored recommendations, and proactively address challenges. This role combines strategic thinking with hands-on support, giving you the chance to strengthen client relationships, reduce churn, and promote long-term customer satisfaction.

• Manage 150-250 client partners, ensuring successful adoption and usage of the dashboard.
• Collaborate with the Partner Success team to meet client goals and deadlines.
• Create data-driven narratives to boost client engagement and dashboard usage.
• Maintain regular communication, fostering strong client partnerships and understanding evolving needs.
• Stay informed on industry trends to enhance service and product offerings.
• Advocate for clients' needs, working with the Product team to implement solutions.
• Develop and optimize new client retention strategies and processes.
• Provide frontline support and resolve client issues.
• Deliver weekly updates on client satisfaction, retention, and team goals.
• Work with other departments to ensure top-tier project execution and high client retention.
• Promote Key Data’s vision and products within the vacation rental community.

• Remote position (US Time Zones).
• 2+ years of experience in vacation rental or hotel/resort revenue management.
• Data-driven mindset with a focus on client business growth.
• Proactive in ensuring client happiness, with attention to detail and creative problem-solving skills.
• Excellent interpersonal and communication skills.
• Comfortable with change and excited about contributing to a growing startup.
• Proficient in Google Suite and CRM programs (ChurnZero, Hubspot, Slack, Confluence, Jira).

• Empathy: Understands and anticipates customers' needs and challenges.
• Proactive Problem-Solving: Identifies and addresses potential issues before they escalate.
• Communication: Clearly articulates value propositions, solutions, and recommendations.
• Relationship Management: Builds trust and long-term partnerships with clients.
• Results-Oriented: Focuses on achieving outcomes that drive customer success and retention.
• Collaboration: Works effectively across departments to deliver seamless customer experiences.

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