Full-Time Patient Access Specialist
Northwestern Memorial Healthcare is hiring a remote Full-Time Patient Access Specialist. The career level for this job opening is Entry Level and is accepting Chicago, IL based applicants remotely. Read complete job description before applying.
Northwestern Memorial Healthcare
Job Title
Patient Access Specialist
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Chicago, IL
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Job Details
The Patient Access Specialist reflects the mission, vision, and values of NMHC.
Responsibilities:
- Practices Patients First philosophy and adheres to high standards of customer service.
- Responds to questions and concerns.
- Maintains patient confidentiality per HIPAA regulations.
- Provides exceptional customer service.
- Identifies and collects patient demographic information.
- Schedules patient appointments.
- Performs medical necessity checks.
- Informs patients of financial account issues.
- Completes out-of-pocket estimations.
- Provides training and education.
- Completes duties assigned by manager.
- Participates in Quality Assurance reviews.
- Uses service recovery skills.
Communication and Collaboration:
- Communicates information about physician referrals and insurance consultations.
- Collects authorization numbers.
- Communicates customer satisfaction issues.
- Demonstrates teamwork.
- Interacts with internal customers.
Technology:
- Utilizes online order retrieval systems.
- Verifies insurance eligibility.
- Completes handoff instructions in Epic.
- Uses computer applications efficiently.
- Runs real time eligibility (RTE).
- Sends quality Epic Messages/Telephone encounters.
Efficiency, Process Improvement, and Business Growth:
- Proactive in preventing issues with patient visits.
- Understands minimum data set for registration.
- Understands departmental and individual quality metrics.
- Analyzes account activity and initiates resolutions.
- Suggests improvements to enhance customer service.
- Participates in quality improvement activities.
- Monitors registration and scheduling.
- Acts as a training resource.
Required:
- High School diploma or equivalent.
- 2-3 years customer service or medical office experience.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Ability to read, write, and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Ability to multi-task.
- Customer service oriented.
- Excellent organizational, time management, analytical, and problem solving skills.
Preferred:
- Additional education.
- Additional language skills.
- Healthcare finance and/or healthcare insurance experience.
- Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Patient Access Specialist at Northwestern Memorial Healthcare is
13th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Chicago, IL
] applicants. .
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