Full-Time Patient Access Specialist (Remote)

• Practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Provides customer service to establish a positive first impression.
• Identifies and collects patient demographic information.
• Reaches out to patients to schedule appointments.
• Performs medical necessity checks.
• Informs patients of any issues with securing the financial account.
• Completes out-of-pocket estimations.
• Manages work schedule efficiently.
• Participates in Quality Assurance reviews.
• Uses effective service recovery skills.
• Adheres to all department policies and compliance requirements.

• Communicates information about physician referrals, insurance referrals and consultations.
• Collects authorization numbers.
• Demonstrates teamwork.

• Utilizes online order retrieval systems.
• Verifies insurance eligibility.
• Completes accurate handoff instructions in Epic.

• Proactive in preventing issues with patient visits.
• Understands minimum data set required for registration.
• Understands departmental and individual quality metrics.
• Evaluates procedures and suggests improvements.
• Participates in departmental quality improvement activities.

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