Full-Time Patient Care Representative
Winona is hiring a remote Full-Time Patient Care Representative. The career level for this job opening is Entry Level and is accepting Philippines based applicants remotely. Read complete job description before applying.
Winona
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About Winona:Winona is a leading telemedicine company providing HRT for women in menopause. We have in-house technology, including EHR, patient care admin, patient portal, website, and marketing tech. Winona has two compounding pharmacies and in-house physicians for world-class care.
About the role:Winona seeks a full-time remote Patient Care Representative in the Philippines. You'll be a liaison, providing product/service information, answering questions, and resolving customer issues.
Responsibilities:
- Answering questions about products/services
- Providing information about Winona's offerings
- Ensuring patient satisfaction and professional support
- Handling patient complaints, finding solutions
- Maintaining patient interaction records, processing accounts, and filing documents
- Engaging with patients proactively
Requirements:
- Experience in medical-related jobs
- Strong customer service experience
- Availability for at least two weekends monthly
- Hands-on Excel/Google Sheets, Word/Google Docs
- Comfortable making calls with patients
- Social media experience
- Excellent communication and writing skills
- Attention to detail and good judgment
- Stable internet and personal computer
- Availability: Wednesday-Sunday, 7:00 AM - 4:00 PM EST
What's in it for you?
- Flexible hours, work from anywhere
- Unlimited PTO
- Non-working holidays
- Pro-rated 13th-month bonus
- Referral bonuses
- Financial support for courses
- Fun/casual environment
- Employee engagement activities/gatherings