Full-Time Patient Service Representative

Patient Service Representative @ Midi Health

At Midi, the Patient Service Representative acts as a liaison between patients, the practice and the healthcare system.

The Patient Service Representative ensures that patients receive the care they need; provides support for new patient registration; assists them in navigating the healthcare system; bridges other communications gaps. The Patient Service Representative also helps resolve billing issues, addresses patient complaints.

The Patient Service Representative is responsible for being the face of Midi to the patient, and is often the first experience patients have with Midi!

Serves as the first point of contact for patients

• Assists patients with: verifying information, scheduling appointments, and updating Electronic Health Record (EHR)
• Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services

Gains confidence from the patient through competent job performance and effective communication

Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering the optimal patient experience

Works independently, as well as be part of the team, including accomplishing multiple tasks in an environment with conflicting priorities

Identifies, evaluates, and resolves standard problems by selecting appropriate solutions from established options

Ensures the privacy of each patient's Protected Health Information (PHI)

Builds collaborative relationships with peers and other staff members to achieve departmental and corporate objectives

Work Hours: 2 Shifts available with a Start Time: 5AM EST - 1:30PM EST OR 7AM EST - 3:30PM EST + 30 minute unpaid lunch

What you will need to succeed

• 2+ years providing an excellent customer service experience - remote experience a huge plus!
• 2 years of Zendesk experience (preferred)
• 2 years of Athenahealth EMR experience (preferred)
• 2 years of Google Workplace experience
• Strong and professional verbal and written communication skills
• Must have strong, reliable internet and quiet, distraction-free workplace

What we offer

• Compensation is $20/hr, non-exempt
• A full-time opportunity, 40-hour work-week
• Benefits (Medical, Dental, 401k)
• Generous PTO
• 100% remote environment

The interview process will include

• Interview with Recruiter + Technical Assessment (30 min Zoom)
• Take-home test
• Interview with Hiring Manager + Department Leader (30 min Zoom)

What is the last date for applying to the job?

Which countries are accepted for this remote job?