Full-Time Patient Services Representative I
EQUIP Health is hiring a remote Full-Time Patient Services Representative I. The career level for this job opening is Entry Level and is accepting Remote - USA based applicants remotely. Read complete job description before applying.
EQUIP Health
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About Equip: Equip is a virtual eating disorder treatment program, aiming to provide treatment access to everyone needing it.
About the role: The Patient Services Representative I manages inbound patient inquiries (phone, email, etc.). They provide program information, discuss insurance/finances, and route interested families to Specialists. They document calls in a CRM.
Responsibilities:
- Answer inquiries (calls, emails, web forms) and provide information to patients, families, and referents.
- Quickly respond to inquiries, routing them to the appropriate departments.
- Collect patient information and input data into systems.
- Schedule patient screenings, make reminder calls, and support patients/families.
- Resolve patient requests in one contact or effectively manage complex issues, prioritizing customer experience.
- Encourage families/patients to proceed with admissions.
- Perform other duties as assigned.
Requirements:
- 2+ years call center/customer service/patient scheduling experience.
- Experience with high-volume inbound call management.
- Strong communication and collaboration skills.
- Organized and results-driven.
- Comfortable in fast-paced, rapidly changing environments.
Hours: 8:00 AM - 5:00 PM MST/CST
Bonus experience:
- Healthcare/front desk management or health unit coordination experience.
- Remote work experience.
- Health-tech startup experience.
- Passion for mental health and eating disorder treatment.
Compensation: $21 - $24/hr. Quarterly target performance bonus eligible.
Physical Demands: 100% remote, stationary position. Standard office equipment use, telephone communication.
Diversity and Inclusion: Equip values diversity, equity, inclusion, and belonging. They provide equal opportunity in all aspects of employment.
Application Instructions: Mention "REDEMPTION" and tag RMzguNjguMTM0LjE5NA== when applying. This is a beta feature to avoid spam.