Full-Time Payment Experience Associate I
Flywire is hiring a remote Full-Time Payment Experience Associate I. The career level for this job opening is Entry Level and is accepting Valencia, Spain based applicants remotely. Read complete job description before applying.
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Flywire
Job Title
Payment Experience Associate I
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Valencia, Spain
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Job Details
đ Payment Experience Associate I â Valencia
⨠The Opportunity
At Flywire, Payment Experience roles arenât your typical âsupportâ jobs.
As the first point of contact for our payers, youâll be equipped with deep knowledge of our products and services, the backing of a global team, and the freedom to solve complex payment challenges.
Based in Valencia, youâll guide customers through their payment journey, uncovering their needs and delivering solutions that leave a lasting positive impression.
Every interaction is international, fast-paced, and varied â making empathy, resilience, and curiosity essential.
This role is also a fantastic launchpad for building a career across Flywire.
đ ď¸ Key Responsibilities
You will:
- Become an expert on Flywireâs products, services, and policies to deliver accurate, personalised solutions.
- Support payers across phone, chat, email, and messaging apps â always with speed, empathy, and professionalism.
- Carry out proactive outreach to help payers complete their booking or resolve issues.
- Troubleshoot complex payment problems using multiple tools, collaborating with colleagues across departments.
- Follow up on unresolved requests to ensure swift resolution.
- Act as the voice of the payer â sharing insights and trends with senior team members.
- Stay up to date on product updates, features, and policies.
- Take initiative on new projects and contribute to the teamâs success.
- Embrace change and growth with a positive, proactive mindset.
- Work hard, have fun, and be part of a goal-oriented global team.
đ What Weâre Looking For
Languages & Experience
Business proficiency in English and either French or Portuguese.
2+ yearsâ experience in customer support (banking or payments background a strong plus).
Strong work ethic, with a passion for learning and taking on new challenges.
Communication
Excellent written and verbal skills across all channels (phone, chat, email, WhatsApp, WeChat, etc.).
Confident working with a global customer base and culturally aware in your approach.
Effective communicator and collaborator with internal teams worldwide.
Knowledge & Application
Comfortable applying standard processes and SOPs to resolve routine issues.
Maintains current knowledge of Flywireâs offerings to provide accurate information.
Problem Solving
Skilled at using troubleshooting techniques and guidelines to resolve frontline issues.
Knows when to escalate complex cases and uses active listening to understand customer needs.
Data & Detail
Accurate with data entry and basic reporting, keeping payer records and insights organised.
âď¸ Tools We Use
Zendesk
Google Workspace
Banking & partner back offices
Looker
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Payment Experience Associate I at Flywire is
30th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Valencia, Spain
] applicants. .
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