Full-Time Payment Experience Associate I (French Speaker)

We, at Flywire, are seeking a Payment Experience Associate I. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process.

• General Business proficiency in English and French.
• 3 years of experience in customer support, a background in banking or payments is a plus.

• Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
• Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy.
• Be a brand ambassador and make a positive first impression of Flywire.
• Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
• Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
• Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.

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