Full-Time Platform Support Associate
Berry Street is hiring a remote Full-Time Platform Support Associate. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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Berry Street
Job Title
Platform Support Associate
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
Salary
HOUR $16 - $20
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Job Details
About Berry Street:
- Platform enabling registered dietitians to start and scale private practices.
- Provides software and administrative services.
- Mission: Tackling America’s health crisis related to food.
- Looking for a Platform Support Associate to join the Customer Experience team.
- Reports to the Platform Operations & Experience Lead.
- Respond to and manage incoming support tickets.
- Oversee and fine-tune AI-powered support agents.
- Collaborate on special projects.
- Monitor trends in inbound sentiment.
- Manage patient appointments and documentation.
- Escalate issues as necessary.
- Recent college graduate or 1-2 years of experience.
- Hospitality or customer service background.
- Proficiency with AI tools.
- Self-starter mindset.
- Strong communication skills.
- Tech savviness with CRM systems.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Ability to work on East Coast time (9am-6pm).
- Opportunity to work at a mission-driven health tech startup.
- Exposure to modern AI tools.
- Supportive team culture.
- Comprehensive health insurance plans.
- Citibike membership.
- Unlimited dietitian care.
- Continuous learning opportunities.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Platform Support Associate at Berry Street is
23rd of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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