Full-Time Portal Collections Manager

We are seeking a Portal Collections Manager to join our Finance team. This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skill set and whose responsibilities extend beyond those of traditional collections roles.

The ideal candidate needs a strong grasp of accounts receivable and the collections process related to customer portals. They must be flexible, strategic, and able to take on various tasks.

This role will play a critical role in managing accounts receivable with a focus on portal collections. The role is responsible for:

• Ensuring timely and accurate uploading of invoices, appeals/disputes, and payments received through various online portals.
• Maintaining a complete understanding of portal payment systems.
• Demonstrating exceptional attention to detail and strong analytical skills.
• Managing a diverse remote team.
• Managing all aspects of the portal collections team.

Responsibilities also include:

• Supporting the collection process of outstanding invoices using best practices.
• Gaining and maintaining a complete understanding of all elements, systems, tools, problems, etc., within the portal collections department.
• Managing and documenting all processes and creating policies, training guides, etc.
• Updating the accounts receivable portal spreadsheet daily.
• Analyzing weekly reports and using V lookup to add invoice data.
• Managing appeals/deductions
• Managing portal write-offs accurately and timely.
• Reconciling payments received through online portals.
• Preparing weekly portal status reports.
• Reconciling portal payments with invoices, resolving discrepancies.
• Providing exceptional customer service to internal and external stakeholders.
• Maintaining a complete understanding of all portal activity, team productivity, and problems.
• Acting as a change agent for the portal collections department.
• Taking ownership of process changes and problem resolution.
• Managing team performance, setting goals, and conducting performance reviews.
• Interacting with the portal collections team, project managers, leadership, and business development team.
• Setting and monitoring collections team performance targets.

Required Qualifications include:

• At least 3 years' experience managing a collections team.
• Experience working with ERP's (Microsoft D365, SAP, Oracle, etc.).
• Knowledge of portal billing procedures and collection techniques.
• Intermediate knowledge of MS Office, databases, and online payment portals.
• Intermediate knowledge of pivot tables and V lookups.
• Experience using portal payment platforms and accounting software.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to work independently and collaborate with cross-functional teams.

Preferred Qualifications include:

• Associate's degree or above in accounting, Finance, or a related field.
• Experience with LegalX, TyMetrix 360 portals
• Experience with Microsoft D365

Salary: $80,000 - $100,000 per year.

Other details:

• Prolonged periods sitting at a desk and working on a computer.

What is the last date for applying to the job?

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