Full-Time Principal Customer Success Executive
ServiceNow is hiring a remote Full-Time Principal Customer Success Executive. The career level for this job opening is Experienced and is accepting Vienna, Virginia based applicants remotely. Read complete job description before applying.
ServiceNow
Job Title
Principal Customer Success Executive
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Vienna, Virginia
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Job Details
The Principal Customer Success Executive leads post-sales activities within valuable accounts, driving ServiceNow’s long-term value. This role accelerates customer success, ensures renewals, and maximizes ServiceNow’s impact.
- Drive Post-Sales Success: Align ServiceNow’s offerings to customer goals and bring industry thought-leadership.
- Collaborate Strategically: Partner with Account Executives to execute pre- and post-sales strategies.
- Mitigate Risks and Drive Value: Proactively identify potential risks and develop strategies to overcome them.
- Focus on KPIs: Guide the Customer Success team to meet adoption, technical health, renewals, customer satisfaction, and expansion goals.
- Foster Strategic Alignment: Incorporate customer feedback to drive continuous improvement.
- Advocate for Innovation: Drive innovative solutions and foster a culture of agility.
- Set Success Metrics: Establish clear metrics and regularly review progress.
The ideal candidate will have experience leading large-scale digital business transformations and acting as a trusted advisor. Expertise in governance, strategy, and execution across cross-functional teams is essential.
To be successful:
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- BA/BS required, Master’s preferred.
- 12+ years in management consulting or leadership roles focused on technology-enabled business transformations.
- Demonstrated success in running large-scale, strategic accounts.
- Strong experience in identifying and solving complex business problems.
- Experience building relationships with C-level business leaders.
- Ability to thrive in rapidly changing environments.
- Excellent communicator and influencer.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Principal Customer Success Executive at ServiceNow is
7th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Vienna, Virginia
] applicants. .
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