Full-Time Product Consultant I

The Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers.

This role requires the ability to work in a fast-paced environment managing inbound calls and emails from customers with product and warranty questions.

Responsibilities:

• Enhance Consumer Experience: Deliver an exceptional consumer experience fostering positive, unsolicited "word of mouth" promotion.
• Product and Technical Support: Handle inbound consumer calls to troubleshoot and resolve product or technical issues, identify root causes, and communicate effective solutions.
• Leverage Technology: Utilize available technology to assist consumers with product identification, resolutions, repair, installation, and service kits/product use.
• Resolve Sensitive Issues: Manage challenging or sensitive consumer situations professionally, working toward solutions benefiting both the consumer and FBIN.
• Maintain Professionalism: Ensure composure and professionalism in all interactions.
• Meet Performance Standards: Consistently achieve daily targets for call quality, call management, productivity, and adherence to operational processes.
• Accurate Record-Keeping: Document consumer details, product specifics, and troubleshooting steps accurately.
• Adaptability and Flexibility: Perform additional duties as needed.

Basic Qualifications:

• High School diploma or equivalent
• 2 years experience in a contact center or other fast-paced customer service environment
• Minimum 6 months demonstrated performance as an Associate Product Consultant
• Meet internet speed requirements, pass background and drug tests
• Safe and secure workspace
• Follow department's Remote Work Policy
• Excellent professional communication skills (verbal and written)
• Proficient PC skills with Microsoft Office Suite (Outlook, Word), Microsoft Teams
• Ability to thrive in a work environment demanding high-level focus, low mobility, and high observation
• Maintain a positive approach, demonstrating flexibility and teamwork

Preferred Qualifications:

• Associate's or Bachelor's degree
• Prior ERP experience (SAP, Oracle, etc.)

Salary: $31,000 - $44,000 (USD)

Benefits: Comprehensive health plans, 401(k) program with company contribution, product discounts, flexible time off, fertility/adoption benefits, and more.

What is the last date for applying to the job?

Which countries are accepted for this remote job?