Full-Time Product Support Engineer

Product Support Engineer (PSE)

At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer, you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.

Who You Are:

• Pride yourself on a job well done, taking ownership of tasks and delivering accurate solutions.
• Embrace feedback, actively listen to customers and colleagues.
• Collaborative and empathetic, putting others first and committing to the right solution.
• Disciplined curiosity, asking the right questions and expanding technical knowledge.
• Passionate about learning and improving, exploring new technologies and sharing insights.
• Customer-focused, understanding customer needs and communicating clear solutions.
• Proactive and adaptable, staying ahead of issues and identifying patterns in client problems.
• Comfortable working in a 24x7 shift culture.

What You’ll Do:

• Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize platform capabilities.
• Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
• Problem Resolution: Quickly identify technical issues, solve them, and communicate the solution clearly to clients.
• Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to resolve complex issues. Share patterns, trends, and learnings to improve the customer experience.
• Continuous Learning: Develop technical skills, contribute to the internal knowledge base, and share insights with the team.

Qualifications:

• 1+ year of product support or related experience (ideally in SaaS, eCommerce, or digital marketing).
• Hands-on experience with Bluecore, BigQuery, Datadog, Looker, or similar platforms.
• Strong technical troubleshooting skills.
• Excellent written and verbal communication skills to simplify technical issues.
• Customer-first attitude focused on providing clear resolution paths.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• Open to 24x7 shift work.

Why Join Us:

• Work with cutting-edge tools and technologies in eCommerce and digital marketing.
• Competitive salary and benefits.
• Collaborative and innovative team culture.
• Growth opportunities for professional development.

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