Full-Time Product Support Representative

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences.

Product Support Representative handles customer and Skillsoft employee inquiries via live help, phone, and email.

1. Liaise with clients to meet their needs.
2. Route or answer all incoming communication (email, phone, etc.) from customers and clients.
3. Maintain student database.
4. Stay updated on course/curriculum offerings’ changes and certification tracks; recommend course orders.
5. Be familiar with all Skillsoft products (Percipio, Books24x7, Skillsoft Compliance).
6. Maintain workload measurement time sheets for supervisors.
7. Adhere to service level agreements.

Skills & Qualifications:

• Post-secondary education in a related field or equivalent training/experience.
• Competent in written and spoken English.
• In-depth understanding (expert user) of Customer Service tools.
• 1+ years experience in Product Support or Customer Service for an e-business company, ISP, or software vendor, servicing both consumers and corporate customers.
• Good knowledge of Windows Platforms, eCommerce, and Web/Internet platforms.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
• Knowledge of HTML, firewalls, and proxy servers.
• Ability to understand and utilize new technologies/systems.
• Typing speed of at least 40 wpm.

Salary Range: $32,000 - $48,000 annually.

Benefits: Enterprise benefits (medical, dental, vision, paid time off).

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