Full-Time Product Support Specialist
Further is hiring a remote Full-Time Product Support Specialist. The career level for this job opening is Experienced and is accepting Philippines based applicants remotely. Read complete job description before applying.
Further
Job Title
Posted
Career Level
Career Level
Locations Accepted
Salary
Share
Job Details
About FURTHERFURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.
The Role We're seeking an experienced Product Support Specialist to help our customers, big and small, with their use of Further’s platform. A typical day may involve working on a queue of support tickets ranging from general product assistance requests to configuration updates to anything and everything. You may also work on product documentation and help coworkers debug issues with a customer CRM.
You'll work closely with product, engineering, and customer success teams on a daily basis.
What You'll Own
- Customer Support: Provide timely and empathetic support to customers via email, chat, and support tickets using tools like Zendesk.
- Troubleshooting: Serve as the front-line for customer issues, providing quick and effective solutions.
- Documentation: Create and maintain clear, user-friendly documentation, FAQs, and help articles.
- Cross-Functional Collaboration: Work closely with the product team to influence the roadmap based on customer needs.
What You’ll Bring
- Customer-Centric Mindset: Passion for helping customers achieve their goals.
- Technical Aptitude: Comfortable learning technical concepts, troubleshooting APIs, and working with CRMs like HubSpot, Salesforce.
- Support Experience: Familiarity with support systems like Zendesk.
- Communication Skills: Exceptional written and verbal communication skills.
Bonus Points
- Experience in healthcare or senior care industry
- Experience using tools like Twilio, Google Analytics, Zapier
- Experience with project management tools (e.g., Asana, Trello)
- Experience working on a global, all remote team