Full-Time Product Support Specialist

Medline Industries is looking for a Product Support Specialist for our Orthopedics division.

Role Description:

• Provide in-depth knowledge and support to various internal product and sales teams.
• Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
• Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
• Accurately cross-reference and/or research external brands to identify corresponding Medline products.
• Identify and report training deficiencies to Product Manager or Senior Product Support Specialist.
• Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
• Report product issues/concerns.
• Provide administrative support and respond to sales rep questions as needed.

Qualifications:

• High school diploma or equivalent.
• At least 1 year customer service experience.
• Intermediate level skill in Microsoft Excel.
• Bachelor’s degree (preferred).
• Previous healthcare experience (preferred).

Benefits: Competitive total rewards package.

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