Full-Time Product Support Specialist

About Olly Olly: Ready to help transform local marketing? We blend technology and expertise to empower US businesses.

Vision: Be the ultimate all-in-one platform for small business growth.

Why You?

• Be the Go-To Person: Answer customer inquiries (email, chat, phone).
• Know Our Products: Become a product expert, maximizing value for customers.
• Solve Problems: Investigate and resolve product issues quickly, collaborate with other teams.
• Teach and Empower: Help customers get the most from our products, providing clear instructions and support.
• Share Feedback: Relay customer feedback, feature requests, and insights to improve our products.
• Keep Things Clear: Update help articles, FAQs, and other resources.
• Work as a Team: Collaborate with Product and Engineering to improve customer experiences.
• Monitor Metrics: Track support metrics (response times, resolution rate, customer satisfaction).
• Be the Champion: Advocate for customer needs and ensure their voices are heard.
• Keep Learning: Stay updated on product changes and industry trends.

Requirements:

• 1-2 years experience in administrative support.
• Strong communication and interpersonal skills.
• Ability to work independently and handle multiple tasks.
• Proficiency in Google Drive, Excel, and other productivity tools.
• Proficient in English (written and verbal).

Plus points:

• Spanish-speaking skills.
• Experience in customer service or account management.
• Bachelor's degree in Business Administration, Marketing, or a related field.

What You'll Love:

• Salary: $1000 USD/month + bonus
• Flexible Work: 100% remote.
• Training Hours: Monday - Friday 8:00am - 5:00pm CST
• Schedule after training: Monday - Friday 9:00am - 6:00pm CST
• Work-life balance: Generous PTO (15 vacation days and US holidays).
• Growth culture: Inclusive, international, and innovative team.

What is the last date for applying to the job?

Which countries are accepted for this remote job?