Full-Time Product Support Specialist I

Join our Field Services team!

Provide support and expertise to field service professionals worldwide, handling customer inquiries via chat, phone, and email.

Key Responsibilities:

• Answering routine software usage questions.
• Troubleshooting data/software issues (identifying data/procedural vs. software problems).
• Providing product training resource information.
• Improving technical documentation and self-service resources based on real-life interactions.
• Identifying common issues to create self-service solutions.
• Logging customer interactions (email, phone, chat, etc.).
• Escalating system performance issues, data updates, and feature requests.
• Continuously improving product knowledge for optimal customer service.
• Acting as a voice of the customer, identifying process improvements.
• Supporting colleagues and assisting on special projects.
• Adhering to company policies and procedures.

Qualifications:

• Minimum 2 years of technical and customer support experience (ideally in SaaS).
• Proficiency with Microsoft Office.
• Experience with QuickBooks and Salesforce is a plus.
• Strong written and verbal communication skills.
• Analytical problem-solving skills.
• Patience, empathy, and positive attitude.
• Tech-savviness and a desire to learn new tools.
• Experience working remotely.
• Teamwork and independent work skills.
• Exceptional time/calendar management.

Compensation and Benefits:

• Hourly rate of $21.00/hour
• Possible bonus

Apply Instructions

Include "moonshot" in your application message to the Hiring Manager.

What is the last date for applying to the job?

Which countries are accepted for this remote job?