Full-Time Project Assistant (French Speaking)

Essential Duties and Responsibilities:

• Project Recruitment: Ensure recruitment tasks for projects in Belgium, Switzerland, or other QQFS assigned markets are completed.
• Reach out to M3 Global Research panelists via phone, and carry out cold calling to recruit respondents for allocated projects.
• Scheduling interviews: Proactively plan, organize, and implement panel recruitment solutions to maximize internal resources, reduce outsource costs, and ensure successful project delivery.
• Provide updates on work done, progress, results, and action plans to the project management team in the specified format and timings.
• Flag projects with recruitment issues to senior managers.
• Ensure achievement of outsource targets for assigned markets.
• Panel building and engagement: Meet monthly registration targets for Belgium and Switzerland.
• Execute panel building initiatives for Belgium and Switzerland across multiple channels.
• Call new registrants to confirm and update email addresses.
• Call users to reactivate their accounts.
• Investigate, troubleshoot, and handle inquiries/complaints, providing solutions and alternatives, and ensuring resolution across multiple systems.
• Work with the Project Management team to resolve project issues.
• Handle respondent inquiries according to company policy.
• Provide input and assistance in updating communication procedures, guidelines, and the Support Ticket System.
• Build strong relationships with panel members through timely and professional communication.
• Provide high-quality support to M3 Global Research members via phone and email/support tickets.
• Work with global Panel team members to report and resolve issues.
• Investigate fraudulent respondents and take action based on M3 data quality procedures.
• Complete verification for newly registered members.
• Complete link testing for online market research projects.

What is the last date for applying to the job?

Which countries are accepted for this remote job?