Full-Time Remote Customer Service Rep

Remote Customer Service Representative

Job Type: Full-Time 30-40 hours/week (Contractor)

Location: Remote

Intended Start Date: ASAP

Who We Are: Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company. We provide K-12 extra-curricular learning services through science and technology.

Your Role: We are seeking an enthusiastic Customer Service Representative to provide amazing customer experiences by supporting and consulting our potential and current parent clients. You'll build scalable systems and processes for a great customer journey.

Responsibilities:

• Acting as the go-to resource for parent-clients, ensuring their concerns are addressed quickly.
• Fostering positive relationships with parents and students, delivering exceptional service.
• Addressing parent questions or concerns, ensuring needs are met effectively.
• Serving as the primary contact for potential customers, answering questions and providing support via WeChat, email, and phone calls.

Work Hours: 8:30am - 5:30pm (Pacific Time)

What We're Looking For:

• Previous customer service experience is desired.
• Passion for learning and excitement to grow within a team.
• Strong verbal and written communication skills.
• Comfort in a remote, fast-paced environment.
• Quick and clear communication, with timely responses.
• Fluency in Mandarin (speaking, reading, and writing) is essential.

Pay & Benefits:

• Flexible Remote Work
• Performance-Based Commission
• Professional Growth
• Pay: $18-$20/hr

What is the last date for applying to the job?

Which countries are accepted for this remote job?