Full-Time Remote Customer Support Rep

• Invoice Management: Prepare, issue, and track accurate invoices for clients.
• Payment Oversight: Monitor and manage incoming payments, ensuring proper allocation and reconciliation.
• Collections: Proactively follow up on overdue accounts and collaborate with clients to resolve payment delays.
• Account Reconciliation: Regularly reconcile accounts receivable ledgers to ensure accuracy and compliance.
• Reporting: Generate detailed financial reports, highlighting key metrics and trends.
• Client Communication: Serve as the main point of contact for customer inquiries related to billing and payments.
• Process Improvement: Identify opportunities to streamline accounts receivable processes and implement best practices.

• Experience: While prior experience in accounts receivable or a related field is preferred, it is not mandatory. Training and support will be provided.
• Technical Skills: Basic proficiency with accounting software and Microsoft Excel is a plus.
• Communication: Strong verbal and written communication skills to interact effectively with clients and teams.
• Detail-Oriented: Exceptional attention to detail and accuracy in financial records.
• Problem-Solving: Ability to resolve billing issues and customer concerns efficiently.
• Adaptability: Comfortable working independently in a remote and multicultural environment.

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