Full-Time Renewals Customer Success Manager

• Maintain and grow monthly recurring revenue for RingCentral's most valued customers
• Project Management - quarterbacking internal and external initiatives
• Develop strong customer relationships and serve in the role of RingCentral trusted partner
• Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers
• Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth
• Drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
• Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate

• 1+ yrs. direct and verifiable enterprise-level customer success experience
• Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals
• Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality
• Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Experience and comfort interacting with and influencing C-level executives
• Strong communication skills – written and verbal – with understanding of situational best practices

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