Full-Time Reservation Sales Agent

• Complying with Auberge Collection call quality standards
• Utilizing the reservations lead management system.
• Exceptional communication skills and reservations accuracy.
• Supporting the revenue management strategies, which include, but are not limited to: Upselling, promotions, outbound revenue generation, and cross-selling of amenities.

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Adding information to the guest history, such as previous stay experience, special occasions, preferences, and other pertinent information.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resort and other information.
• Assisting and ensuring effective guest challenge resolution.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.

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