Full-Time Reservations Agent
Auberge Resorts is hiring a remote Full-Time Reservations Agent. The career level for this job opening is Entry Level and is accepting Meadows of Dan, VA based applicants remotely. Read complete job description before applying.
Auberge Resorts
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Embark on a journey of refined hospitality as a Reservations Agent at [property], where every interaction becomes an artful orchestration of bespoke experiences.
Serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele.
Embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays.
Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Add information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information.
Respond to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
Maintain complete knowledge of the resorts and other information, including:
- All resort facilities/services offered and hours of operation
- All accommodations, layout, décor, attributes, and locations
- All studio rates, special packages, and promotions
- All spa treatments and offerings, their benefits, and costs
- Daily stats, including availability
- Entertainment/special events scheduled on the property and in the area
- Directions to the resort from airports and other major landmarks
- General info, descriptions, and directions for local services, restaurants, wineries, and points of interest
Assisting and ensuring effective guest challenge resolution. Work closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
Ensure that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.