Full-Time Risk and Payments Agent

• Verify all new real money accounts created which fail the automated KYC checks.
• Identify any tampered, forged, altered (etc.) document.
• Identify underage cases to comply with current UK Licence Conditions.
• Review all cash out requests that needs manual verification.
• Investigate any unusual behaviour or suspicious activity.
• Investigate possible hacking attempts and validate unauthorized access claims.
• Verify accounts where financial information misuse is suspected.
• Analyse, keep track and monitor various fraud trend patterns and report to the Team/Shift Leads.
• Mitigate possible financial losses due to affiliate or sign-up bonus abuse, chargebacks, known fraud trends, chip dumping, collusion, and compromised accounts.
• Identify customers with possible safer gambling or money laundering concerns.
• Report incidents, bugs and malfunctions affecting both external and internal processes.
• Liaise with other teams and departments to resolve issues.
• Maintain effective communication flow and collaborative endeavor with the rest of the Risk and CS teams.
• Address and resolve player contacts with Risk/KYC concerns via email, phone and chats.
• Maintain agreed service levels set on each queue across all Risk locations.
• Meet department expectations on their Key Performance Indicators.
• Work according to set priorities and current business needs.
• Provide feedback and raise any identified issues to the Leadership group.
• Other responsibilities as delegated by the Team Leader/Manager.

• Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s Degree, any field.
• A proactive individual with excellent communication and interpersonal skills.
• Confident to make decisions with the ability to exchange, analyse, and interpret information.
• Logical reasoning skills with an analytical approach and be willing to work in a shifting schedule.
• Basic knowledge of MS Office applications.
• Basic knowledge of online gaming.
• Sound knowledge of different fraud patterns, link analysis, chargeback processing – an advantage
• Strong analytical skills and detail oriented, whilst maintaining quality and accuracy
• Highest work standards with a strong service orientation.
• Ability to be self-motivated, organised and work flexibly in a time pressured environment
• Reliable with a strong work ethic
• A proactive and ‘can do’ approach
• Confidence to interact with customers through a variety of communication methods.
• Can work independently and within a team

What is the last date for applying to the job?

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