Full-Time Sales and Customer Care Specialist

• Act as a direct contact for Smart Paws’ customers and cooperation partners
• Listen to understand what a pet owner is looking for, and offer recommendations on how Trupanion can help solve their pet insurance needs.
• Effectively communicate our product and it’s benefits, with the goal to close sales and activate Trupanion policies
• Handle sensitive situations with empathy and care, exemplifying Trupanion DNA
• Passion to assist members, curiosity to ask probing questions, and ability to problem solve and think of creative solutions to assist the member.
• Make genuine connections and adapt communication style to best serve any member that contacts us
• Willingness to accept and embrace changes in responsibility, processes, and workflow in an ever changing environment
• Efficiently manage time to provide legendary member service in a high volume contact center

• Fluency in German, French- and English is a plus!
• 2+ years’ experience in a member facing role
• Swiss Non-life insurance mediary license
• Have phone sales experience
• Experience using and learning complex computer systems
• Work from home experience is a plus!

• Enjoy a challenge, possess strong problem-solving skills.
• Keep pace with changes of processes or protocol with immediate implementation
• Ability to multitask at high speed while maintaining excellent attention to detail and accuracy
• Outstanding communication skills, both written and verbal. Excellent listening skills are a must!
• Work independently, and be self-motivated
• Think proactively, and logically.

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