Full-Time Sales Order Processing Specialist (Remote)

Order Processing Specialist accurately processes purchases daily.

Responsibilities include account activations and various requests.

Acts as primary internal customer contact, communicating directly or through sales to close business and complete administrative functions.

Manages regular and ad-hoc projects, gathering information from multiple departments.

1. Process external customer purchase orders, signed Order Forms, or other forms of commitments.
2. Provision new and existing customer accounts.
3. Process internal customer requests.
4. Resolve customer issues/concerns.
5. Respond to customer email inquiries and requests.
6. Develop and maintain rapport with customers.
7. Provide first-hand support to sales, resellers/partners, finance, product support.
8. Maintain product knowledge, sales promotions, and order processes.
9. Perform other administrative duties.

Proven Characteristics for Success:

• Detail-oriented with strong organizational and interpersonal skills.
• Friendly and approachable.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to work independently and perform under pressure.
• Action-oriented mindset.
• Ability to adjust direction quickly.

Qualifications:

• High level of computer literacy.
• High level of attention to detail.
• Excellent verbal and written communication skills.
• Customer-retention focused.
• Ability to prioritize, multitask, and collaborate.

Candidate Requirements:

• Work 9 AM to 6 PM PHST or UK hours.

Preferred Qualifications:

• 2-3 years experience in order processing, customer service, or related fields.
• Experience with Salesforce and NetSuite.

Education:

• University degree

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