Full-Time Scaled Customer Success Manager

• Support trial users and convert high-intent leads
• Drive low-touch revenue growth through customer conversations and scaled strategies
• Launch new automations for low-touch accounts (including renewals and check-ins)
• Manage an assigned book of business, including renewals
• Identify expansion signals and partner with Sales or CS
• Support onboarding and provide light enablement
• Maintain CRM and report on trial conversion and growth metrics
• Analyze customer usage data from low-adoption accounts and design enablement playbooks to improve usage

• 3+ years of experience in Customer Success or Account Management at a SaaS company
• A commercial mindset, balancing customer advocacy with revenue outcomes
• Excellent prioritization skills and the ability to thrive in a high-volume environment
• Exceptional communication skills, both written and verbal, and the ability to work comfortably in a cross-functional, remote, async setting
• A data-driven mindset, with a proven ability to use customer insights to improve adoption and growth
• Proven track record of maintaining high customer satisfaction and retention rates
• Strong interpersonal and relationship-building skills

What is the last date for applying to the job?

Which countries are accepted for this remote job?