Full-Time Scheduling Specialist: Remote!

Eurofins Food Safety Systems provides globally recognized, accredited auditing and certification services focused on process optimization, risk reduction, and brand reinforcement.

Key Responsibilities:

• Client onboarding and schedule audits: plan audits 6-12 months in advance; verify and monitor client expiry dates, contact clients with ample time to schedule the next audit/task. Schedule audits, including re-certification and surveillance audits.
• Provide best possible travel arrangements, working with customers and auditors on audit dates.
• Create proposals for current customers (if needed).
• Set up audits in various software programs and provide checklists to auditors and customers.
• Send confirmation emails and audit plans to customers and auditor assignment forms to auditors. Follow-up to ensure receipt of necessary documentation.
• Request customers register for desired accredited software, and complete registration if necessary.
• Analyze customer data for trends and trackability.
• Answer a multi-line phone system, providing exceptional customer service.
• Keep records of customer interactions in the software system, recording details of inquiries, complaints, or comments, and actions taken. Ensure all certification scheme/scope requirements are met.
• Customer issue resolution and escalation.
• Additional projects as assigned by the Operations Manager.

Essential Duties:

• Maintain confidentiality and impartiality in all aspects of work and adhere to all procedures established by Eurofins and its auditing clients.
• Attend auditor update meetings.
• Review application and account information with input into pertinent systems.
• Apply good practices in all areas of responsibility.
• Regular attendance and punctuality.
• Demonstrate and promote the company vision.
• Review application and account information with input into pertinent systems.
• Conduct all activities in a safe and efficient manner.
• Perform other duties as assigned.

Knowledge Requirements:

• Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Technical – Knowledge of food safety certification scheme requirements, food product and management system accreditation requirements, quality management systems.

Education/Experience:

• BS degree in food-related or relative experience preferred; High School Diploma required.
• Proficient with Excel.

Additional Preferences:

• Experience in the auditing industry preferred.
• HACCP Training, PCQI.

Ability and/or Skills (BMQ):

• Strong interpersonal skills.
• Detail-oriented with documentation.
• Self-motivated.
• Strong time management skills.
• Ability to work independently and efficiently.
• Excellent verbal and written communication skills.
• Excellent technical writing ability.
• Works well under pressure and handles adverse situations.
• Problem-solving ability.

Authorization to work in the United States indefinitely without restriction or sponsorship

Position: Full-Time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed.

What we Offer:

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options.
• Life and disability insurance.
• 401(k) with company match.
• Paid vacation and holidays.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Consumer Product Testing is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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