Full-Time Seasonal Customer Relations

• Provide support to customers and field partners for all our brand stores in North America through multiple interactive channels of communication.
• Demonstrate abilities in managing unique, complex, or escalated customer issues, using multiple sources of information.
• Ability to determine solutions independently, think creatively, and implement rapidly with an extraordinary focus on resolution for a positive customer experience.
• Ensure accuracy and compliance with customer calls related to Risk Management or Social Responsibility.

• Proven experience in customer service and/or a high pressured, multitasked environment.
• Solution oriented individual with strong verbal and written communication skills.
• Demonstrated ability to manage complex issues and deescalate situations.
• Strong communication and interpersonal skills, including the ability to deescalate situations with poise and composure.
• Ability to create innovative solutions and processes that enhance the customer experience.

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