Full-Time Seasonal Customer Support Coordinator (Remote)

Seeking an energetic Seasonal Customer Support Group (CSG) Coordinator for a fast-paced environment.

You will serve as a liaison between corporate headquarters and retail stores, supporting Sales Support Specialists.

Responsibilities include:

• Booking projects & ensuring required services meet standards.
• Managing & tracking project progress through all stages.
• Coordinating support services for installation dates.
• Scheduling labor for successful project execution.
• Maintaining project records & paperwork.
• Maintaining Salesforce records (labor, bookings, orders).
• Supporting projects and customer needs with vendors.
• Collaborating with other departments.
• Resolving issues promptly.
• Serving as first line communication for labor and vendors.
• Processing and reviewing invoices.
• Ensuring project completion for all stakeholders.
• Maintaining clear communications with end users.

Qualifications:

• High school diploma or equivalent; college degree preferred
• Excellent administrative and organizational skills (1+ years experience)
• Exceptional customer service skills (vendors & internal)
• Strong sense of urgency & "can-do" attitude
• Excellent problem-solving and decision-making skills
• Ability to juggle/prioritize multiple projects
• Superb written and verbal communication skills
• Customer support experience preferred
• Proficiency in Excel, Word, Outlook
• Salesforce.com knowledge a plus
• Ability to learn quickly and help others
• Great attention to detail
• Egoless, collaborative approach

Compensation and Benefits:

• Hourly: $18.02-$23.31
• 401(k) retirement plan with company contribution
• Flexible benefits
• Employee discount on products
• Casual dress

Diversity and Inclusion: Lakeshore values diversity and inclusion.

Equal Opportunity Employer: We select candidates based on skills, merit, and talent; not on protected characteristics.

For more information visit www.lakeshorelearning.com/careers

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