Full-Time Senior Client Success Manager
Authenticx is hiring a remote Full-Time Senior Client Success Manager. The career level for this job opening is Experienced and is accepting Indianapolis, IN based applicants remotely. Read complete job description before applying.
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Authenticx
Job Title
Senior Client Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Indianapolis, IN
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Job Details
As a Senior Client Success Manager (CSM), you will manage a portfolio of 2-3 clients with a combined annual contract value of $6+ million. Your primary responsibility will be ensuring that our clients maximize the value of our platform, leading to retention, growth, and customer satisfaction. You will act as a product expert and strategic partner, helping clients achieve their business objectives.
Key Responsibilities
- Client Engagement & Advocacy: Develop and maintain strong, long-term relationships with clients. Act as their advocate within the organization.
- Platform Adoption & Utilization: Monitor and drive platform adoption and usage. Identify usage gaps and opportunities for improvement.
- Strategic Consulting: Understand each client's business challenges and objectives, mapping these to our platform's solutions. Partner with Sales to identify growth opportunities.
- Proactive Communication: Conduct regular check-ins with clients (weekly/monthly) to provide updates on platform usage, new features, and relevant business insights.
- Issue Resolution: Collaborate with internal teams (Support, Product, Engineering) to address any customer issues.
- Customer Training: Act as a product expert, ensuring clients are fully trained on the platform's features and capabilities. Host workshops and training sessions as needed.
- Reporting & Insights: Provide clients with regular reports on platform usage and impact, highlighting key performance indicators (KPIs) and return on investment (ROI).
- Risk Identification & Mitigation: Proactive and regular monitoring of platform insights and performance metrics for early detection and preventative care.
Minimum Qualifications
- Bachelor's degree in business, Healthcare, Informatics, or other relevant fields.
- 7+ years in a Customer Success or Account Management role, managing accounts with a book of business of $5M+.
- 3+ years experience in Enterprise B2B SaaS
Key Skills
- Customer Retention: Proven track record of driving customer success, retention, and growth in high-value accounts.
- Healthcare Expertise: Strong understanding of healthcare industry challenges and regulatory requirements (HIPAA, FDA).
- Relationship Builder: Excellent communication and relationship-building skills.
- Strategic Problem-Solver: Strong problem-solving and strategic thinking abilities.
- Cross-Functional Collaboration: Ability to work cross-functionally and collaborate with sales, product, and support teams.
Hybrid role in Indianapolis office 2 days a week. Minimal travel 1-4x per year. Must reside in the USA.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Client Success Manager at Authenticx is
13th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Indianapolis, IN
] applicants. .
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