Full-Time Senior Client Support Specialist – Housing

Experian is seeking a Senior Client Support Specialist to perform support activities for Housing clients and prospects, develop new business relationships, and strengthen existing client relationships.

Responsibilities:

• Support account executives by managing all aspects of onboarding and membership documentation.
• Organize, maintain, and execute onboarding and credential responsibilities.
• Coordinate communication with account executives and clients regarding security, membership, onboarding, and legal matters.
• Hold meetings with clients/prospects using telephone and web-based tools.
• Identify product cross-sell and up-sell opportunities.
• Provide customer intelligence to sales and marketing functions.
• Provide product training to users.
• Maintain contact with product and service users to enhance client relationships.
• Manage batch programs, consult with Programs/Process/Compliance, cross-sell/upsell, manage transmission/file maintenance, submit invoice credits and manual debits, manage yearly client audits, subcode setup, manage volume/revenue reports, pricing maintenance, and custom reports.

Requirements:

• Excellent organizational and project management skills.
• Superior problem-solving and analytical skills.
• Good knowledge of consumer credit reporting marketplace.
• Comfortable operating within a team.
• Excellent oral and written communication skills.
• Self-starter with a drive to learn.
• Customer service and follow-up skills.
• Solid working knowledge of Salesforce.com CRM system.
• Strong PC skills (Excel, Word, PPT, MS Office).
• Good presentation skills and ability to lead engaging meetings.
• Willingness to learn industry and capabilities of Experian.

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