Full-Time Senior Customer Operations Specialist
Ophelos is hiring a remote Full-Time Senior Customer Operations Specialist. The career level for this job opening is Senior Manager and is accepting UK based applicants remotely. Read complete job description before applying.
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Our Mission At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals.
The Role - Senior Customer Operations Specialist We’re looking for a Senior Operations Specialist to join our Customer Operations team.
This is a hands-on role where you’ll lead by example, handling complex cases and supporting regulated complaints. You’ll mentor and train new team members, and collaborate cross-functionally.
- Resolve high-priority cases and FCA-regulated complaints with empathy and care.
- Mentor and train new team members.
- Work with Data to improve our customer-facing AI (OphelosGPT).
- Support new market rollouts and contribute to process improvements.
- Identify recurring issues and raise insights to improve the customer experience.
About You You’ve managed high volumes of customer interactions in B2B or B2C environments, resolving complex issues and turning feedback into action. You’re confident handling critical escalations, balancing empathy with business needs and preventing repeat issues. You work well across teams and stay calm and structured in fast-changing environments.
Benefits Private healthcare, £500 L&D budget, £200 Working from home allowance, Cashback on costs of the dentist, opticians and more, 25 days holiday, Flexible Public Holidays, 30 days work from abroad, Free access to counselling sessions, Flexible Working arrangement, Cycle to work scheme, Company pension