Full-Time Senior Customer Service Delivery Manager
QAD, Inc. is hiring a remote Full-Time Senior Customer Service Delivery Manager. The career level for this job opening is Senior Manager and is accepting Monterrey, Mexico based applicants remotely. Read complete job description before applying.
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QAD, Inc.
Job Title
Senior Customer Service Delivery Manager
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
Monterrey, Mexico
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Job Details
The Senior Customer Service Delivery Manager is responsible for ensuring optimized and uninterrupted service delivery for QAD’s cloud customers. The Sr. CSDM builds strong client relationships, anticipates customer needs, and orchestrates collaboration across teams. This role drives customer satisfaction, compliance, and successful project outcomes, while contributing to QAD’s continuous improvement culture.
Key Responsibilities:
Skills & Experience:
Preferred Certifications:
Key Responsibilities:
- Customer Relationship Management: Serve as a strategic partner. Strengthen client relationships by proactively anticipating needs. Conduct regular service reviews. Provide guidance on compliance requirements.
- Customer Delivery & Escalation Management: Ensure smooth service delivery through proactive monitoring of customer escalations. Collaborate cross functionally to deliver resolutions.
- Continuous Improvement & Organizational Contribution: Drive permanent remedial action implementation. Contribute to customer experience enhancement initiatives. Identify and mitigate risks.
Skills & Experience:
- Bachelor’s degree with 8+ years of related experience, or Master’s degree with 6+ years, or PhD with 3+ years.
- Experience at this level typically requires departmental review for entry.
- Strong understanding of ERP lifecycle phases, including go-live support.
- Proficient with Google Workspace and Smartsheets.
- Solid knowledge of cloud computing, compliance frameworks, and operational concepts.
- Proven expertise in project implementation planning, project management, and operations management methodologies.
Preferred Certifications:
- PMP (Project Management Professional)
- ITIL Certification
- Cloud Foundation Certifications (AWS, Google, EXIN)
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Customer Service Delivery Manager at QAD, Inc. is
19th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Monterrey, Mexico
] applicants. .
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