Full-Time Senior Customer Service Delivery Manager
QAD, Inc. is hiring a remote Full-Time Senior Customer Service Delivery Manager. The career level for this job opening is Senior Manager and is accepting Mexico City, Mexico based applicants remotely. Read complete job description before applying.
QAD, Inc.
Job Title
Senior Customer Service Delivery Manager
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
Mexico City, Mexico
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Job Details
The Senior Customer Service Delivery Manager (Sr. CSDM) is responsible for ensuring optimized and uninterrupted service delivery for QAD’s cloud customers. Acting as a trusted advisor, the Sr. CSDM builds strong client relationships, anticipates customer needs. This role plays a critical part in driving customer satisfaction.
Key Responsibilities:
- Customer Relationship Management: Serve as a strategic partner and trusted advisor. Strengthen client relationships by proactively anticipating needs.
- Conduct regular service reviews with customers and ensure documentation is maintained.
- Oversee Cloud project implementations, supporting project management activities to ensure successful Go-Lives.
- Engage & drive the customer to be on latest version of QAD to deliver the value
- Customer Delivery & Escalation Management: Ensure smooth service delivery through proactive monitoring of customer escalations and risk management.
- Collaborate cross functionally to deliver the resolutions to the customer
- Continuous Improvement & Organizational Contribution: Drive permanent remedial action implementation to address root causes.
- Actively contribute to customer experience enhancement and continuous improvement initiatives.
Requirements:
- Bachelor’s degree with 8+ years of related experience.
- PMP / ITIL / Cloud Foundation Certifications preferred.
- Strong understanding of ERP lifecycle phases.
- Proficient with Google Workspace and Smartsheets.
- Solid knowledge of cloud computing, compliance frameworks.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Customer Service Delivery Manager at QAD, Inc. is
13th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Mexico City, Mexico
] applicants. .
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