Full-Time Senior Customer Success Engineer

The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.

Your Department

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies and an independent work-style.

Your Tasks

As a "Customer Success Engineer - Public Cloud" you understand the latest developments in cloud and container technologies. You will work at times with Open Telekom Cloud customers to develop business applications or to deliver Open Telekom Cloud-focused workshops.

Do you like?

• Develop and enhance customer cloud-based business applications
• Plan and execute technical workshops at our customers' sites.
• Work in a team of specialists where everyone helps each other in an open and trusting manner.
• Be a trusted advisor for OpenStack-based public cloud technology.
• Consistently automate using common automation frameworks.
• Work at the console without reservations and get your hands "dirty".

Your Profile

• Completed studies in a technical, engineering or scientific subject or comparable professional training.
• 3-5 years of professional experience in IT with a focus on modern cloud technologies
• Very good knowledge cloud and container architectures.
• Experience in infrastructure automation
• Ability to assess technical solutions and come up with creative approaches
• Practice in technical expert workshops and/or technical customer consulting.
• High level of customer orientation
• Mentoring and presentation skills
• Fluency in written and spoken English.
• It is nice if you have:
   - knowledge of agile development processes.
   - OpenStack and programming experience in open source projects are a plus.
• You will be working in the European Union to meet our customers' data security and privacy requirements.