Full-Time Senior Customer Success Manager

• Own the ultimate success of our Enterprise customers in your territory.
• Own the consumption planning, use case mapping, IP adoption, and business value realisation of your customers.
• Actively contribute to the Account Strategy set by the Account Director and Account Team.
• Meet/exceed quarterly renewal targets by proactively managing your customer portfolio.
• Identify and collaborate with the sales team regarding expansion, up-sell, and additional service/support opportunities within accounts.
• Coordinate the engagement of other Confluent resources to ensure ongoing customer success.
• Promote the use of Confluent features and technology, Communicating ROI throughout the customer lifecycle to stakeholders of all levels
• Maintain relationships with key users and decision makers at assigned customers.
• Champion and advocate for Enterprise customer requirements within Confluent.
• Proactively identify issues/risks and escalate internally for prompt resolution.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

• You have experience in a Customer Success capacity with a track record of increasing customer satisfaction, adoption, and retention.
• Comfortable working with Enterprise organisations.
• You are data-driven in your decisions.
• You are a team player.
• You are a great and thoughtful communicator and listener.
• Salesforce and Tableau user fluency.
• You'll have the ability to articulate, educate and advise the business value to businesses of all sizes
• You have prior experience with large strategic customers and have previously successfully managed a book of business of 5-6 customers of a combined $10M ARR or more.
• You have prior experience with data streaming or cloud software technologies.

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