Full-Time Senior Customer Success Manager

• Strategic influence and development of the existing business of the assigned OTC customers.
• Comprehensive advice to customers regarding the first-time use of the OTC or the ongoing optimization of cloud usage.
• Active participation in the respective vertical squad of the Open Telekom Cloud.
• Avoiding "churn" through proactive analysis and management of OTC customers.
• Supporting the ongoing optimization and further development of the customer success management of the Open Telekom Cloud.
• Supporting the customer-oriented "service excellence culture".
• Ensuring customer satisfaction.
• Participation in the planning and forecasting processes.
• Transferring customer requirements to the OTC impediment and demand process.
• Supporting the further development of cloud handling support.

• Completed degree in computer science, engineering or comparable training.
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
• Top knowledge and experience in the field of AI.
• Strong communication and presentation skills.
• Strong knowledge of market-relevant cloud ecosystems and experience with partners.
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
• High resilience, adaptability to dynamically changing processes.
• Very good technical understanding of standardized service provision through platforms.
• Experience in international cooperation with Local Business Units.
• High social skills, ability to work in a team.
• Fluent written and spoken German and English.
• Willingness to travel nationally and internationally.
• Agile methods such as Scrum, Kanban, DevOps or comparable certifications.

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